Why Your Amazon Order Confirmation Emails Have Become So Unhelpful Amazon's latest order confirmation email redesign has left many customers scratching their heads, wondering which specific item they've purchased.
The new format features generic category labels accompanied by clip art style illustrations, making it difficult to determine what was bought.
The change, which began rolling out earlier this summer, has sparked a flurry of complaints from customers who must now exit their email inboxes and navigate Amazon's website or app just to find out what they've ordered.